Where Sidewalks End Return and Refund Policy
1. Introduction
This Return and Refund Policy outlines the conditions under which Where Sidewalks End (herein referred to as “The Company”) accepts returns and issues refunds for tangible products purchased through our platform. This policy is compliant with the requirements set forth by applicable state and international laws.
2. General Provisions
The Client acknowledges and agrees that all purchases made with The Company are subject to the following terms and conditions, which supplement the general terms outlined in the purchase contract.
3. Eligibility for Returns and Refunds
3.1. Conditions for Returns
- Products must be returned in their original condition, unused, and in the original packaging.
- The Client must provide proof of purchase (e.g., receipt or order confirmation).
3.2. Return Window
- A Client may request a return within 30 days from the date the product was delivered.
3.3. Exclusions
- Certain items, such as perishable goods, custom-made products, or items on clearance, may not be eligible for return. These exclusions will be clearly stated at the time of purchase.
4. Timeframes for Refund Requests
4.1. Initiating a Return
- To initiate a return, the Client must contact The Company at [email protected] within 30 days of receiving the product. The Company will provide instructions on how to return the item.
4.2. Processing Returns
- Upon receiving the returned product and verifying its condition, The Company will process the refund within 2 business days.
5. Transaction Fees
5.1. Non-Refundable Fees
- A 10% transaction fee applies to all purchases and is non-refundable unless the return is due to an error by The Company (e.g., wrong item shipped).
5.2. Return Shipping Costs
- The Client is responsible for the cost of return shipping unless the return is due to an error by The Company.
6. Conditions of Return
6.1. Return Addresses
- The Client must send the product to the return address provided by The Company. The return address will be communicated upon initiation of the return process.
6.2. Product Condition
- Products must be returned in the same condition as they were received. Items that are damaged or altered may not be eligible for a full refund.
6.3. Processing Returns
- The Company will begin processing the return within 2 business days of receiving the product and will notify the Client once the return has been completed.
7. Refunds
7.1. Refund Method
- Refunds will be issued to the original payment method used for the purchase.
7.2. Refund Amount
- The refund amount will be the purchase price of the product, minus the 10% transaction fee and any return shipping costs, unless waived by The Company.
8. Seasonal Overrides
- The Company reserves the right to implement seasonal overrides during peak periods. These overrides may extend the return window and will be communicated clearly to Clients at the time of purchase.
9. Final Provisions
- The Company’s liability for any return or refund claims is limited to the terms outlined in this policy. By making a purchase, the Client agrees to these terms in full.
10. Contact Information
- For any questions or to initiate a return or refund request, Clients should contact The Company via email at [email protected].
11. Updates to this Policy
- The Company reserves the right to update this Return and Refund Policy as necessary. The most current version will always be available on our website.
By purchasing from Where Sidewalks End, you acknowledge and agree to the terms of this Return and Refund Policy.
